Banking Options at Old Havana Casino
General Deposit and Withdrawal Options
It’s easy to deposit and withdraw funds at Old Havana casino
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Having placed the first deposit, the Player is subjected to undergo a verification process over the phone to confirm details on the account by Customer Support Department. If such is not performed, the Casino reserves the right to block deposits, void promotions, winnings and cancel withdrawals in the future events.
Deposit cancellation: We fully understand that errors might happen anytime. Old Havana Casino is ready to examine your case if your card has been charged twice, charged mistakenly or without your authorization. A valid situation calls for refunding your payment method used (card). If you wish to delete the transaction and request a reimbursement, please address to Customer Support or send an e-mail to: [email protected]
Please Take Note!
1- We reserve the right to request documentation prior to authorizing any withdrawal request, to verify the authenticity of the credit card information and/or the identification of the player. Any delays in providing documents will result in cashout delays. For further details on the documents that may be required please contact our Security Department at [email protected]
2- Minimum withdrawal amount is $150.00 and the maximum amount per withdrawal event is $2,000.00 per week unless otherwise stated for specific cases, depending on the player's class. This maximum withdrawal amount may also vary depending on the policies/limitations imposed by the third party payouts provider, through which payments are sent. Withdrawal requests are usually received within 48 hours, after which it takes 5 to 7 business days to be processed. All payouts exceeding $2,000.00 will be paid out via installments not exceeding the maximum per week.
3- All payouts are in US Dollars. For your convenience, we offer the following methods for cashing out:
BITCOINS - Available Worldwide
Bank Transfer- for USA Players Only
Checks via Regular Mail or Courier - Worldwide.
WD Rates per Week
Withdrawal Faxback Form
'Faxback Form' is an authorization form and is required in order to process your withdrawal.
Faxback Form PDF version
Deposit Methods for American & International Players:
1- Credit Cards
2- Prepaid Reloadable & Gift Cards
As deposit options are continually changing, be sure to check the casino cashier for a complete list of all available options.
Credit card companies have implemented systems that allow banks to identify the nature of any purchase made online. Some banks have responded cautiously by declining online gaming purchases.
Additional (Non US) Deposit Methods:
1-BITCOIN - Preferred Method (available wordlwide).
Please click on any of the above deposit methods for additional information including benefits, how to register and use the method, and additional bonuses you are eligible for when using preferred methods.
For further assistance and information regarding any of our deposit methods, please contact our Deposit Options Department anytime by email [email protected] , chat http://oldhavanacasino.eu/support.php , [email protected] or toll free phone number.